101 Ways to Really Satisfy Your Customers:How to Keep Your Customers and Attract New Ones
Allen & Unwin | 2007 | 256 Pages | ISBN:9781741750089 | English | PDF | 1.05 MB
In 101 Ways to Really Satisfy Your Customers this covers simple background information for those readers wanting to gain a greater understanding of the subject—in this case, customer service. It sets the mood for the entire book and explains some key philosophies and observations in the field of customer service.
